Terms and Conditions

1. Who provides the service

MADRE SELVA is a software service operated by Emmanuel Santiago Suarez, an individual, CUIT (Argentine tax ID) 20-30959286-8, with registered tax address at Independencia s/n, San Carlos (ZIP 3306), Corrientes, Argentina (“MADRE SELVA”, “we” or “us”).

Contact: contact@madreselva.pro.

2. What MADRE SELVA is

MADRE SELVA is a management system for food businesses that brings products, costs, production, sales, customers and business indicators together in one place.

It includes assistants (SELVA IA and IA PRO) that guide you based on the information you enter. Their answers are a management aid and do not replace professional accounting, tax, legal or other advice. Decisions about your business are always yours.

3. Your account

• To create an account you must be of legal age and able to enter into contracts under the law of your country.
• You must provide accurate information and keep it up to date. Your account is activated when you confirm your email.
• You are responsible for keeping your password safe and for activity carried out with your account. MADRE SELVA will never ask for your password by email or through support.
• If you suspect unauthorized use, write to contact@madreselva.pro immediately.
• If you give other people access to your business, you are responsible for that access and its use.

4. 14-day free trial

• Each account can use a single 14-day free trial. The trial starts when you create your first business and does not require a payment method.
• The trial is per account, not per business: businesses you create later do not start a new trial.
• When the trial ends, if you do not have an active subscription, the operational modules are locked. You can still sign in, see your plan, subscribe and ask for help.

5. Subscription and payments

• The price, currency and billing period depend on the business’s country and are shown in “My plan” and on the payment screen before you confirm.
• The subscription is charged in advance and renews automatically each period until you cancel it.
• Payments are processed by third-party providers. The planned providers are Mercado Pago for Argentina, charging in Argentine pesos (ARS), and Creem for Brazil, the United States, the euro area and the United Kingdom, charging in US dollars (USD). Each provider is offered only once it is enabled for your market, and the payment screen shows which one applies before you confirm. For payments through Creem, Creem acts as reseller of the service (Merchant of Record) and issues the receipt for the transaction. For payments through Mercado Pago, MADRE SELVA is the seller and Mercado Pago processes the payment. In all cases, customer support is provided by MADRE SELVA at contact@madreselva.pro. By paying you also accept the terms of the provider involved. MADRE SELVA does not receive or store your full card details.
• Taxes apply according to your country and the payment provider.
• If we change the price, we will notify you at least 30 days before your next renewal. The new price applies only from that renewal and never retroactively.

6. Cancellation and refunds

• You can cancel your subscription at any time from “My plan” or from the payment provider’s portal. Cancelling stops future renewals.
• After cancelling, you keep access until the end of the period already paid. After that, the operational modules are locked.
• Refunds: cancelling stops future renewals and, as a general rule, does not entitle you to a pro-rata refund of a period that has already started. This does not affect any withdrawal or refund rights you have under applicable mandatory law, which we fully respect: in the European Union and the United Kingdom, the statutory periods and rules for digital services and content; in Argentina, the statutory period and its current exceptions (including, where applicable, actual use of the service); in Brazil, the applicable statutory period. If you were charged twice or in error, we will correct it. Cancellation, withdrawal and refund requests are handled at contact@madreselva.pro or through the Withdrawal and Cancel pages. For payments processed by Creem, Creem, as reseller (Merchant of Record), may be involved in handling the refund; for payments processed by Mercado Pago, any applicable refund is made through Mercado Pago.

7. Acceptable use

You may not:

• try to access other people’s accounts, businesses or data;
• breach, overload or test the security of the service without authorization;
• copy, resell or exploit the service without our permission;
• use MADRE SELVA for illegal activities or activities that infringe the rights of others.

8. Your data and content

The information you enter remains yours. You authorize us to use it only to provide the service, keep it secure and support you, as described in the Privacy Policy.

If you enter data about other people (for example, customers, suppliers or team members), you are responsible for having the right to do so.

9. Intellectual property

The software, the MADRE SELVA brand, logo, designs, texts and assistants belong to their owner or licensors. These Terms give you a personal, limited and non-transferable right of use while your account is active. You may not copy, modify, decompile or create derivative works of the service.

10. Availability and changes to the service

We work to keep MADRE SELVA available and working well, but we cannot guarantee an uninterrupted or error-free service. There may be maintenance, improvements or feature changes. Only the features published and available at any given time are part of the service.

We recommend reviewing important information before making decisions based on it.

11. Liability

To the extent permitted by applicable law, MADRE SELVA is not liable for decisions you make based on the information in the system, or for indirect losses, lost profits or data loss caused by factors beyond our reasonable control. Nothing in these Terms limits rights that the law does not allow to be limited.

12. Suspension and closure

• We may suspend or close an account if these Terms are breached, if there is a risk to the security of the service or other people, or if the law requires it.
• You can ask us to close your account at any time by writing to contact@madreselva.pro from your account email.
• After closure, we keep your data only for as long as necessary to provide the service and to comply with legal, tax, security, fraud-prevention or claims-defence obligations; after that it is deleted or anonymized, as appropriate.

13. Changes to these Terms

We may update these Terms. If a change is significant, we will notify you by email or in the app before it applies. The date of the last update appears at the top of this page.

14. Governing law

These Terms are governed by the laws of the Argentine Republic. Where legally valid, disputes will be submitted to the ordinary courts of Corrientes. In all cases, the mandatory consumer protection rules that apply to you, and any jurisdiction they make mandatory for you as a user, prevail.

15. Contact

For any questions about these Terms, write to contact@madreselva.pro.